MonsterCloud provides ransomware removal and file recovery services for businesses and takes great pride in these services. In fact, we offer a guarantee for our services or it’s free.
Does MonsterCloud provide ransomware removal services to consumers?
No, we strictly provide ransomware removal and recovery services to businesses and organizations.
Do you disclose how you remove ransomware?
Most of our removal services are intellectual property, so MonsterCloud does not disclose how we remove ransomware.
Do you decrypt files infected with ransomware?
When possible, yes. In some cases, there are no decryptors, so we resort to other means of resolving ransomware incidents.
Do you pay ransoms on behalf of your clients to recover data?
While we strongly advocate not paying ransoms yourselves, we have extensive experience working with ransomware perpetrators and sometimes do pay ransom to recover data for our clients. This is clearly disclosed in our service contract.
What makes MonsteCloud different?
We take great pride in delivering the greatest ransomware removal services in the industry. Integrity and trust are an important part of our business, and we take every step to act in a transparent way. We do not engage in business matters prior to an executed service contract that clearly covers the services we will provide.
What is our customer review policy?
We believe in honest and truthful reviews. In early 2019, it was brought to our attention that there were several fake reviews posted about MonsterCloud, so we promptly removed any reference to these reviews on our website and are currently working with the review provider to remove these fake reviews.